Amazon Bots Gone Wild with CJ Rosenbaum – a FB LIVE Interview

Amazon Bots Gone Wild

How Amazon is Snaring Sellers In Price Gouging Traps

Amazon Bots Gone Wild

Andy: (00:51)
You’re listening to a special podcast today with CJ Rosenbaum, the lawyer from I’m excited to bring what I think is going to be very relevant information for you as a seller selling on Amazon. 

This is unprecedented waters we’re in right now. There is no better person that I know of in the Amazon seller space that will help walk us through when it comes to the issues we’re facing. 

CJ and I were just talking before the interview here and I asked them where he was on 9/11. For me, that was the closest situation that can compare to what we’re going through right now with the Corona Virus. I know that was something totally different. However, the anxiety that a lot of folks were feeling and how they were disoriented back then is I think similar to what we’re experiencing now. 

So CJ, if you can lead in with where you are at when the world trade center was attacked, I’m comforted knowing that you were near the situation and you got through it and I think you’ll help us in this interview with sellers, push through what we’re currently experiencing.

CJ: (02:08)
Yeah, it’s a Hey, totally. Thank you for having me. And that was a huge introduction man, and I’m happy to share whatever I know. No, 9/11 was a, an awful crazy day. Um, my office at the time was about four blocks North, a little bit North of Chamber street of the trade center. 

And, uh, so all, all, all hell was breaking loose and you felt the ground, you know, the ground shake went up to the roof of my building, um, saw the tops of the towers and then, uh, my, my then wife, she’s now my ex wife, but my then wife, uh, at almost simultaneously was headed from Brooklyn where we lived into Manhattan through the battery tunnel, which goes straight by the trade center. And so the police came into the office and they’re like, everyone’s got to get out. Everyone’s got to get out.

CJ: (02:55)
And I literally hid underneath the furniture. Well, I wanted to wait, so I knew she was safe until I, until I booked and took off. Um, and it was crazy. So, uh, I reached her, I think through her dad or through her sister, and then I took off. And what, what was remarkable that day is like, it was just raining paper, like you saw the towers and the crazy white dust that was everywhere. But the amount of paper floating all over Manhattan was absolutely crazy. 

Uh, but to bring that all the way up to today, what America did after 9/11 was tremendous. The amount of flags coming together, uh, supporting each other, you know, coming together as a country. And we will politically divided then too, not as much as today, but as a country, we absolutely came together and you know, that, that I think is the biggest takeaway of 9/11.

Andy: (03:48)
Yeah. So let me just follow up on that. And actually when I gave a presentation about a year ago, I said that was one of the most unified times I’ve ever seen our country ever. You know, whether you were right or left, whether you are black or white, Democrat or Republican, folks were coming together in unity like I’d never seen before. 

And so what a great lead in. I, I hope that’s what this situation can begin to create. Um, you know, we’re just sharing, like we saw the medical ship just pulled into New York city today. Um, and so, you know, it’s, it’s, it’s nice to see the government take a massive action and hopefully, um, you know, drilling down to us as Amazon sellers, we can support one another. 

And again, I know that’s why you’re here today is because you see stuff behind the scenes that those of us who are daily in the nuts and bolts of sourcing and selling aren’t able to see. So help us understand what’s going on in the situations that we’ve talked.

CJ: (04:52)
All right, well, two things I want to talk about. What’s kind of frightening and also a huge opportunity. Cause I’m like, I’m a painful eternal optimist. Okay? There’s always huge opportunities, but first, the bad, I think. And then the good.

1) The bad is that there are just boatloads and boatloads of sellers being falsely accused of price gouging, not just by Amazon, who is just like passing the buck, but by state’s attorney generals. 

So I think that’s a thing sellers need to watch most is Amazon accusing you of price gouging. When’s, from what we’ve seen so far, it’s almost been across the board nonsense. Okay. Uh, but you gotta watch, you gotta watch raising your prices. Um, if it has anything at all to do with Coronavirus, don’t raise your prices at all, even if it means lowering your ROI. And then if you’re not sure, like, you know, does like a mop, you know, or, or a broom having to do a Coronavirus, you know, brainstorm and say, okay, does anyone come up with any link? And if it does, you know, you gotta be real careful what you do at your pricing right now.

Andy: (05:58)
 Yeah. So let, I mean, it’s interesting, a lot of these states, they didn’t even have price gouging laws prior to this situation. And again, we’re in an unprecedented situation, so everyone’s reacting now. Now since this time, even like within the last week, there are states, right. And I don’t even know what the legal term is, where they’re creating these price gouging laws that didn’t even exist before. Correct. 

CJ: Yeah, they are. And it’s sorta like how the president can issue executive orders. Uh, but I think most governors can do that in a time of national emergency or a state emergency. Part of that whole thing of a declaration of an emergency gives the political, the politicians more power, you know, even saw like Rhode Island and Florida ordering their people to stop new Yorkers to question them. So the powers grow. And so there is from these orders about price gouging and that goes to Amazon and then Amazon is like hitting it to sellers when listen, I believe it’s Amazon itself, you know, should be controlling this stuff and not by hurting sellers. 

Andy: Right. Yeah. So you know, just so you’re aware of again, cause we’ll, we’ll stay on this price gouging topic. You need to be very careful. Like CJ just said, when you are selling these type of items that might possibly be related to coronavirus or I wouldn’t even say any item where you’ve seen an increased demand. So these are probably the um, essential products that Amazon is moving right now and actually made a post the other day that the top 100 searches, CJ, right now are 95 out of the 100 are these essential products, you know, that we’re talking about. So there’s massive search volume for those.

Andy: (07:42)
However, if you’re selling other products where you’re seeing increased demand and then you have a fear that you might go out of stock, you really need to pause and ask yourself, how much can you raise those prices so that you don’t get caught up?  Because consumers, what I think what I’m seeing they can do on Amazon. If I place an order and I realize that this product two weeks ago cost $20 and it now is $40 all I have to do is send a message to Amazon and say, ‘Hey, this seller is um, you know, raising his prices as a, at an unreasonable level’, and that could trigger an Amazon bot. Is it, am I looking at that the right way? 

CJ: I believe that’s entirely true. Now I know, I know from cross-examining Amazon’s executives, by speaking with their former staff here in the US by speaking with their current staff in India, they have bots that create reports. Reports are then reviewed by human beings who make decisions. 

So let’s take like one of the huge opportunities right now and see how that could even be related to the Corona virus and uh, and gouging. So, um, you know, like I use risers on all my computers. I use a notebook but I haven’t risen, you know, a metal riser, three inches tall. These things are selling off the shelves because people are setting up home offices more than ever. Right? 

Is that really related to the virus? You know, not really. It’s got nothing to do with Ike health or safety, but you have to work from home so it can be related. And should you raise prices on that? I would say no. Even though your costs might be going up. Cause if I’m setting up a home office or there’s some unscrupulous consumer and also may see that the riser went from like $12 to $18. Yeah. They may make a complaint against you. Like, you know, I need to work from home, so I need this pencil cup and your price gouging an Amazon like across the board, almost like they do at IP complaints. You’re accused, you’re guilty.

Andy: (09:40)
Yeah. So I see in the chat Anitra said they had rubber gloves for washing dishes flagged as a product that was Coronavirus related.

CJ: (09:50)
You know, it kinda, you can like, you can, you can link it by saying, okay, if you run out of like the latex gloves, you’re gonna use your dishwashing gloves maybe, right. You’re cleaning a lot more so you can come with the connection. Uh, what we’ve been recommending to sellers is that, think about your products. Can it all be linked to Corona? If it can’t, then brainstorm with somebody else, you know, and say, Hey, how did you relate this to Corona? You know, and if it’s paper and be like, may, maybe we can’t. 

But someone else is going to say that’s office supplies and it is linked to Corona because we’re all working from home. 

Andy: Okay. Excellent. 

CJ: All right. Next thing I think is, is opportunities. Okay. Huge, huge opportunities. And then as a third topic, I want to get into this new restricted category that Amazon just recently created.  But let’s talk about opportunity stuff that’s really good. Things that you need to recreate your home, your office in your home are really doing well. And I also see an opportunity for generic products that are recession-proof. 

So office products, like I use, I use a Yeti microphone here, you know, in the office. I got a second one at home because you know, right. Listen, don’t tell the long beach police department. I’m in my office. Okay? I’m the only guy here. Now I’m here, solo goes, there’s no way with all the kids home, but I can work from the house. So I’m sneaking in here. 

But like at home, just in case the LBPD walks in, I’ve got extra cameras, extra mikes, I got extra switches, cat5 cables, everything. I got soundproofing material so that if I have to go home, I can work from there too. And if you think about everything you have in your office space, right, all that stuff is being repurchased for working from home. Sometimes on expense accounts where they can buy, you know, whatever they want.

Andy: (11:49)
Yeah, no, that’s a great point. And I also think to add to that, that even coming out of this, I think there’s going to be a big shift to more and more people working at home. Uh, you know, so I think some companies are going to realize that they may not need all the office space that they’re currently using. 

You know, if the work that needs to get done is continuing to get done with the workers at home. And so, um, yeah, I mean, I, I think that this trend is only gonna grow. It’s gonna get bigger. Uh, and so those types of supplies are for sure going to grow. 

Uh, I also think that Amazon is, they’re already doing it, and I know you’re going to talk about that in a second. They’re going to become a greater, um, platform for delivering and selling these essential products. So, you know, prior to this time, I would imagine that most of us went to our local pharmacy, which, you know, in my small city of Hershey, there’s like five pharmacies, Rite aid, CVS, and they have like the most, um, the, the most profitable corners in the city, right? So they just pop up everywhere. So it’s very convenient. 

However, I think people are gonna come out of this realizing they can even order these type of products and a more convenient way by looking at Amazon.

CJ: (13:06)
Yeah, I, I agree. I think it’s, it’s, it’s a, it’s good for sellers. I think it’s a bit harmful for, you know, all these jobs that are going to be lost. Um, uh, but yeah, I agree with that. And what you also going to see is that, you know, let’s say pre-Corona, there was like 10% of the population that was telecommuting. You know, I think that’s going to skyrocket post-Corona to like 20, 30%. And yeah, the office, the commercial, a rental space is probably going to tank a bit.

Andy: (13:37)
Interesting. Okay. So let’s talk about the restricted, uh, the new restricted categories.

CJ: (13:42)
Okay. So I’m going to hold it up here, but we can, we can send the PDFs to anybody. You just shoot Andy a note and we’ll get it over to you. It also even article on it. Personal safety and household products is, I believe it’s a new category and it’s requiring sellers to apply for approval. Okay. 

So right now it’s, it’s specific face mass, hand sanitizer, disinfectant wipes and sprays, isopropyl alcohol. But what we’re already seeing is more and more products are being lumped into this. Sellers listings are being suspended. We’re seeing a few accounts, suspension sellers don’t even know they have to now seek approval for this. But there are specific requirements for new listings and you have to seek approval to continue to sell things you are already selling. Excellent.

Andy: (14:33)
[inaudible] so, uh, Marcy says her company, uh, or his company has been selling personal protective equipment, PPE, specifically Nash certified safety mass for almost five years. There are ethical, legitimate sellers who did not participate in gouging, uh, however they were shut down trying to appeal as they w they have all the necessary documentation. Any advice?

CJ: (14:58)
Right away, like right now, as soon as either while you watching the an Andy or as soon as we’re done, um, find a place to click. And if you, if you, if you put a post it up, we’ll send you the links where you can apply to sell. You’ve already been selling, you should be approved. Although, you know, Amazon, you know, they, they’re brilliant business people and I do have a feeling they’re gonna limit how many sellers they allow to sell in this category to protect themselves and their own products. And I do have a bit of a conspiracy theory about this essential verse non-essential for Amazon, but immediately apply for approval to sell in this category so you can continue to provide the awesome products you’ve been already, you’ve been providing for years.

Andy: (15:41)
Yeah. So he says a building they’ve applied, reapplied were denied. Hey, I would highly recommend that you reach out to CJ’s team. I actually had an issue regarding this, reached out to his team and they had it solved within three days. So, you know, if you’re watching this and you have any type of issues of that nature where you’re working on them, you can’t get it done. Um, I highly recommend you reach out to CJ and his team. They, they will get it done.

CJ: (16:08)
Hey, I gotta tell you something that, that’s huge. That, that you, that you told people that we helped you out. Every seller out there, every single one you contact us with the higher, so not everything is 100% confidential, 100%, you know, so I never reveal who, who we help, but you know, Andy, the fact that you know, you, that you trusted us to help you, that was, I mean that was a huge compliment to me and I was honored, you know, to, to help you guys out.

Andy: (16:34)
Well, you know, and for me, like I’m an Amazon for the long game and I’m sure looking at Marcy’s comments they are too. And, and so, you know, in these types of situations, I don’t want to try to, um, gas my way through it, you know, because I understand, look, it’s my family depends on my, my income that I, that I get, you know, from selling on Amazon. And so I also understand it’s an unprecedented situation. Um, and so you know, again, if you’re a seller just realize and you’re playing the long game on Amazon. I just personally, for me, I’m not going to try to do it myself. I want to, you know, hand it over to, to the professionals.

CJ: (17:15)
Hey also I’m really curious how AJs product is doing by the way.

Andy: (17:20)
You know what, we are still in the product development phase. I guess we’re going on almost 14 months. So you know, that’s the thing right? When you’re, when you’re working with Chinese manufacturers and developing products, there is a long timeline from identifying that product, you know, working with the prototype to getting the finished product right ready to sell. So we, we are hopeful though. Hey Lloyd has a shout out to, he says, thanks CJ team was relentless

CJ: (17:51)
helping us get our second approved account. Verify. That’s Lloyd. No, thank you Lord.

Andy: (17:55)
Appreciate it. Hey, as we continue with this interview, I wanted to take a moment to talk about the reimbursement money owed to you and what you need to do to get it back. If you sell using fulfilled by Amazon or Amazon FBA, you need to be reconciling your inventory for reimbursements. Amazon loses, damages, and destroys your inventory and customers request refunds, but they never actually return your products. In some cases. 

There are also tons of cases where the inventory that you send to Amazon, your FDA shipments never get properly checked in and then are just completely lost. And while Amazon catches many of these, there are many that they don’t and that’s why with we’ve been able to save some sellers literally tens of thousands of dollars using the service after a busy Q4. This is the perfect time for you to go to AMZ and get set up with our reimbursement service. 

And don’t wait on this because if you don’t get on top of your reimbursements, it can be too late. You only have a limited time to file for these reimbursements before Amazon says that they’re gone forever. But at you don’t pay an exorbitant fee of 20% or 25% of what’s recovered, like some services out there. It’s one flat monthly rate that can be canceled at any time. So head over to and now let’s get back to the interview.

Andy: (19:29)
All right, a CJ, anything us, I am curious to hear your conspiracy theory if you want to share it. If you don’t want to share it publicly, that’s fine too.

CJ: (19:36)
No, I totally do. So, all right, so Bezos we all know love him or hate him. He is one brilliant guy, brilliant what he built for all of us and all of you sellers out there and consumers is just brilliant. So here’s what I think, and I may be wrong. So here comes Corona. People need more, more essential items. He jumps right ahead of the curve and says that’s it. No more non-essential stuff. But I believe he also sees the writing on the wall on, on, uh, president Trump, one of his people said that might be as high as a 20% unemployment rate coming down the pipeline. 

CNN said it could be as high as 50%. The great depression was 24.9. So what happens in recessions? And then, you know, if there’s a depression, people continue to buy essential, uh, I call them recession proof items, right?

CJ: (20:34)
You’re always going to buy detergent. You’ll always going to buy diapers. You’re always going to need soap and dishwasher detergent and sponges, right? You may not need another OtterBox phone case, right? Or you may be able live with, you know, last year’s tie, but you got to have soap, right? Right. 

So by limiting the arrival of non-essential items, what Bezos has done is he has stocked hundreds of warehouses with nothing but recession proof products, right? So if the economy tanks, like right now Amazon sellers, you guys are skyrocketing because no one’s going into retail, it’s closed. Or people are afraid to go. So you guys are absolutely skyrocketing. 

But if the pundits are right, eventually the loss of jobs and travel and retail and restaurants is going to hit, um, people’s finances and it’s going to hit their discretionary income. So what are they going to buy? So shampoo, toothpaste, deodorant, right? Even when Corona is passed, you know, essential items or recession-proof items are going to skyrocket, which leads me to, I hope I am not going on too long. Andy see opportunity and I also want to get into but that’s my conspiracy theory. Nothing to do with Corona. Bezos is making Amazon recession proof.

Andy: (21:58)
Yeah, no I love that. So a um, Liz law says she had two laundry items that were flagged as alerts we’ve been selling at the current price for months. I tried dropping the prices, prices dropped by over $10 to where I just break even and they were again flagged as price alerts recalling them will cost a fair amount as they are heavy. Is there any way to fight this with Amazon?

CJ: (22:24)
What we’ve been successful so far, and again this is brand new and we’re also anticipating a bit of a slow down with the responses from Amazon’s team in India because India is now on a three week lock-down and their infrastructure is not as good as it is here. Like I would say probably half to three quarters of their staff have high speed internet in their homes. It might be less. I don’t really know. Um, so just to make sure that if you raised prices at all, you can justify it. Like your costs went up 10%. So your raised your prices 10%. If you can’t justify that, then you were raising it to where the market was on Amazon and maybe point out that Amazon retail itself is selling it for the same or more, or that the buy box, whoever has the buy box is selling it for the same or more.

CJ: (23:14)
But you got to come up with something persuasive that shows you weren’t, if you raise your price by 10 X, I think you’re dead in the water. I mean, just over the weekend I turned down, I think it was two or three different sellers who they raised their prices like 10 X. I’m like, I can’t win that case, man. You guys lay low for a little while. We’ll try again in a month or two. Uh, but come up with a, a really good business justification for why you raised your prices. And that’s what we’re doing now. We’re finding working. Uh, but I can’t tell you what’s going to work tomorrow. I know it’s working today.

Andy: (23:50)
Ah, that’s a really good insight. So those of you that are watching, uh, you know what he just said there, I didn’t even think about it, but a lot of the customer support, we already know that you, we can no longer call into Amazon. I’m like CJ just said, but a lot of their support in India now they’re on lock-down so they’re working from their home and we have a number of VA’s in the Philippines who they don’t have high speed internet in their homes. And I imagine like you just said, India is the same way. So you know, understand that like as we’re working through these issues, there is going to be right a longer time because they’re, they have a lot less customer service help.

CJ: (24:28)
All right, so if you don’t mind this, I don’t listen, we don’t sell anything. Okay. No one who works for me anywhere in New York and Yiwu and Shenzhen, no one’s allowed to sell the things. We have so much confidential information. We had one person who started to sell and we immediately had a sever ties with them. 

But here’s what I’m seeing. If you’re looking at recession proof items, right? Like laundry detergent, dishwasher soap. Okay. Um, there was I guess to about a year ago, I don’t remember the name. It was either called unbrand or no brand, but they sold essential products with like in Brown paper, you know, packaging and they, they shot up. 

I think there’s a huge opportunity for private label sellers to get into things that are recession proof. Like, you know, if I’m buying TIDE detergent, right? I don’t care if it’s TIDE, I just want my clothes to be clean. I don’t my kids clothes to be dirty.  Dishwasher, soap, you know, uh, any sponges, right? 

If you can get the products, and there are also a lot of manufacturers right here in the United States that can create products like shampoos and lotions and detergents, you know, and if you can get those things developed and save all the marketing money and make it an unbranded item, I think it’s a huge opportunity. And again, these things are recession proof, so,

Andy: (25:55)
Oh, that’s awesome. So I have a question from Jay says he’s tried listing items at a lower price, but the bots flagged it as a low pricing error. Any thoughts?

CJ: (26:06)
How low did you go? I mean, I don’t think the extremes one way or the other are going to be good. Um, so I, it’s hard to say. There could be other things in the account. You could have priced it too low. Are you competing against Amazon retail? Uh, there’s a lot of questions and I would suggest, you know, if you want to write to me privately, I’ll get back to you as quickly as possible. Uh, but it sounds like you might’ve really went way too low, you know, where like, you know, small increments might be better.

Andy: (26:34)
Okay. So I have a question. Um, says, uh, they received a price gouging violation on a vacuum it’s been spend, sold at the same price for three, three additional similar listings, blacked falsely flagged. Have you had any success getting these listings unblocked?

CJ: (26:51)
We have, uh, we have had some success and especially if you didn’t raise the price, if you can show the pricing has been steady, uh, that would be the best argument in the world. And your plan of action. 

We are seeing that even though it doesn’t make much sense, you still need to follow the plan of action, sort of protocol root cause you know, what caused the issue. Don’t, don’t say you did something wrong if you didn’t.  Immediately what did you do to make that consumer happy? 

And the third thing is systemic changes to your business or how Amazon can rest assured they’re not going to have a problem with you. Follow the same format and show Amazon in it as concise away as possible. If you have screenshots of the listings over time, just show him price remain the same. Your bot tagged me inappropriately.

Andy: (27:37)
Excellent. Yeah. So there’s a questionnaire. It says, do you recommend to sell private label products or no brand right now? Yes. So we just cover that. Um, he, thinks, and I agree, um, that in the coming months, there’s going to be huge opportunity for sellers to create products in these essential products. You know, basically generic products because we both think that in the coming months and years that Amazon will be providing a heavier amount of these products that they’ve now termed essential. But again, before looking into that, you do need to apply now, right? To get into that category,

CJ: (28:15)
You got to apply. Andy, what are you, what are your thoughts on him and you, you buy and sell and create products you identify needs. Um, so he’s telling what do you think about selling like your own private label branded? Even if it’s called like, you know, Brown box detergent, you know, at lower costs cause you’re not paying tide’s advertising costs.

Andy: (28:35)
Oh no. Yeah, absolutely. And I think it was probably not on anyone’s radar before this happened. Um, you know, however, I think that [inaudible] like you just said in the coming months, there’s going to be huge opportunity and Amazon shoppers, they shop by search term, right? So it’s all algorithm. It’s not necessarily by brand. And so if I’m looking for a laundry detergent or like you said, a computer, you know, monitor holder, I don’t even know what to call that. But that’s what I would put in, right. Computer monitor holder. You’re going to see all of these brands come up that are any main name brands. Well the same thing is going to be if I want a laundry detergent, I’m going to type in laundry detergent. And so that, that definitely I think can be an opportunity across the board for, for these types of products.

CJ: (29:27)
And I think it spans, if you just think about, you know, everything around you, like what does or doesn’t have to be branded. I mean reality is, yeah, I don’t know. I’m looking, I got folding chairs over there. I don’t need like the brand. I just need a folding chair and I could care less whether there’s advertising behind it, cardboard boxes, you know, um, any, uh, vacuum cleaners, anything out there that, you know, you don’t have to be Electro Luxe, right? You can sell it for less similar quality. And I think do really, really well. And if you’re getting to recession proof products, you know, you can’t go wrong. And you can develop IP rights via private label brand for basically like an unbranded, like unbranding is your brand.

Andy: (30:10)
Yup. Absolutely. So Scott has a question, says he was selling restaurant supply item for months prior to the Corona event and went restricted gated. Then out of the blue was opened back up to me. I’m selling at the same price as I had then and at the same price as Amazon. Should I hold off selling these items or not worry and keep selling? It has the word wipe in the title. By the way, Amazon has raised their price to their highest selling price since I’ve been on it with them.

CJ: (30:38)
I dunno. I, I, I tend to think I would go ahead and continue to sell. You know, you’re doing well, you’re making money doing it. Um, since I talked to a lot of entrepreneurs, to me, if you’re selling restaurant supplies, you may want to pivot a little bit more to sell these things to people in their homes. 

You know, I know, um, you know, unfortunate. I know three people who got sick. Uh, one guy was sick for a couple of days, two other of my buddies had been sick for, you know, over a week. And so what we’re doing is we’re, I’m bringing over dinner, you know, instead of barbecue and for my family, I’m, I’m adding their five people to it. So if I had some way of make feeling like a more like restaurant-ish, right? Go for it, man. Um, I would start doing some video marketing to sell your products that are meant initially for restaurants who are sucking wind right now to consumers who are cooking a lot more meals for a lot more people. 

Andy: (31:31)
Awesome.  Oh, Roslyn has a question. Uh, and I’m sure you’ve heard this one before. Is it okay for repricers to price up based on competitors’ pricing and non-essential categories at this point? How would I justify a price increase if it’s just based on my repricer doing what it always does?

CJ: (31:51)
Listen. Um, I, my perspective is skewed. Okay. Um, because I only get calls about problems. No one says, Hey, CJ, I raise my prices and things are awesome. I never get that call. So my, my advice right now is to probably lay off the re-pricers the automatics.

I’ll just set your prices, leaving them as they are, you know, even though you might be leaving some food on the table, I think it’s better for the long game. I mean Andy was talking about it. You got to watch this business for this year, next year, five years down the road. So I would lay off of automatic re-pricers even if you’re leaving some money on the table across the board.

Andy: (32:32)
Yup. I agree with that 100%. So someone comments here that Amazon Pan/ EU called them directly and told them that the pricing flags as a price glitch that they’re working to resolve it. Anyone else getting this message? I have not heard that time. So I don’t know if you’ve come across that at all. CJ.

CJ: (32:52)
I have not yet. Uh, but I do see that Amazon was making more and more phone calls. It wasn’t just to confirm invoices at suppliers, uh, but I think that’s going to tank also with their staff now work in remotely. Uh, but that issue, first time I’m hearing about it and I appreciate you sharing that knowledge with us. Um, learning from sellers is, you know, one of the major ways that we get more information.

Andy: (33:15)
Yup. Awesome. All right, so if anyone has any questions at all, feel free to put them here, um, in the comments and I’ll try to answer them as best I can. And again, I just highly suggest if you did get caught up in any of these types of situations that we’re talking about, I don’t suggest that you try to handle it yourself. 

Um, in a time like this, if you’re playing the long game on Amazon. Uh, and this is the reason why I had CJ on today. I definitely at times like this would go to a professional. So again, you can contact CJ’s team there at I’ve used them a number of times and have phenomenal experience each time that I’ve had to go to him. And like he said, unfortunately many of those times it’s, I’m sure for all your clients, right? It’s in times of, um, uh, of not so good things.

CJ: (34:08)
Hey, Andy, also, um, I, I think we sent over to the, the article. We haven’t published it yet. It’s going to go out hopefully on the website today. It’s a whole article written by one of our most incredible paralegals, Carrie McDonald. If you’re listening, you rock. She’s a brilliant, brilliant person. And the article is New restrictions on personal safety and household items. Bots are devouring the listings catalog. So if you want to know

Andy: (34:35)
where can they find that, where can they find that article again?

CJ: (34:40)
I’ll send it over to you or they can email me, whichever, and I’ll send the article right out.

Andy: (34:45)
All right. Awesome. All right. Hey everyone, thanks so much. Hang in there. Uh, I keep telling people this too shall pass. No one has a crystal ball, so we don’t know when it will, but I do believe that the economy and the bounce back will be strong. Um, we just need a hold on. We need to pivot. Like CJ is saying. 

I mean, if Amazon can pivot and they’re such a massive organization, right? Um, and they’re like, you know, I compared it to aircraft carrier. Imagine trying to turn one of those things around and that’s essentially what they did almost overnight, right? With this non-essential/essential, um, difference in products you and I are in speedboats and so we should be able to pivot much quicker. 

And uh, and I believe like you, I am an optimist and I think there’s going to be a ton of opportunity for those of us paying attention, and in the meantime maybe our business is going to flat line a drop, but in the future we have huge potential. 

CJ: Great. 100%. And thank you very much for having me on, man. I, I it’s an, it’s a honor pleasure that you chose me, so thank you.

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